I hardly ever write reviews but I will say this company and more specifically Omar who works for them absolutely earn every 5 star review they receive. I came across this company on Google and figured I'd give them a call. A man named Omar was dispatched to the property I needed assistance with and his response was extremely prompt, he told me he'd be there in an hour and a half and was there in an hour. He displayed technical know-how to a degree I've seen few (if any) plumbers have when it comes to plumbing systems. He explained things in such a clear and concise manner that even a newbie like myself could completely grasp the concept of what he was talking about. Out of pure curiosity I watched him work each step of the way. Most people would feel extremely pressured under those circumstances but he didn't flinch or bat an eye. Step by step not only did he complete the task in it's entirety correctly but in the midst of doing so he was also explaining to me exactly what he was doing and what the purpose of it was. I'm extremely glad I called this company for help and even more so that it was Omar who they sent to my property. I'll certainly be employing their services again for all my properties going forward!
Chris Parks
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April 17, 2024
Omar and crew showed up on time and tried their best to track down a leak that we couldn’t seem to replicated the day after it happened. They stuck around for hours trying to find the issue and even though the leak hasn’t presented itself again (knock on wood) they assured us that they’d be back as soon as it happens again. They’re very honest and approachable. I would definitely bring them back for future projects.
Alexis Collins
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January 17, 2024
Omar went above and beyond to provide us with excellent, honest service. We called a few companies that told us we needed a new furnace, but Omar diagnosed the problem, installed a new part, and got the heat up and running the same day. He was friendly, knowledgeable, and happy to answer all of my questions. Highly recommend! Omar is trustworthy and passionate about customer service.
Akash Patel
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April 30, 2021
They don’t care about your time. I had called the company and was told that someone would call me back later that day to schedule time to take a look at the scope of work. After not hearing back, I called again the next day and was told to text them the pictures and what we needed. They scheduled me for a Saturday between 10AM and 12PM. After not hearing from them around 12PM, I reached out and was told that they were stuck at another job and that Monday would be a better day, which is understandable. I waited until midday Monday (after clearing my schedule again to accommodate the visit) and reached out for an update. Was told that Tuesday was better. On Tuesday, a technician did come out and understood quite well what the various items we needed addressed were and told me I’d have an estimate soon. I waited two days and reached back out and received a text with a rough $ estimate of 1 of the 3 things we needed. I followed up via text asking what the estimate was for the remaining items. Never heard back. Terrible communication. No respect for the customer’s time. Very disappointed after seeing the great reviews. It would have been totally OK if I was just told from day one that the company was busy or was uninterested in my job. Instead I got strung along and wasted valuable time.
Brendan Yang
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January 12, 2021
My heater had not worked for two or three weeks. The maintenance organization I called disregarded my calls for services twice! I chose to discover another company on Google and saw Super Plumbers Heating and Air Conditioning. I called a short while after 7:00 a.m., They replied and said they would be here quickly. They kept their promise and analyzed the issue in no time! The technician was cordial and expert while working rapidly and productively!
Five stars and that's only the tip of the iceberg, on the off chance that I could give them, for this professional job!
Our Address
41 Watchung Plaza #251, Montclair, NJ 07042, USA
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I hardly ever write reviews but I will say this company and more specifically Omar who works for them absolutely earn every 5 star review they receive. I came across this company on Google and figured I'd give them a call. A man named Omar was dispatched to the property I needed assistance with and his response was extremely prompt, he told me he'd be there in an hour and a half and was there in an hour. He displayed technical know-how to a degree I've seen few (if any) plumbers have when it comes to plumbing systems. He explained things in such a clear and concise manner that even a newbie like myself could completely grasp the concept of what he was talking about. Out of pure curiosity I watched him work each step of the way. Most people would feel extremely pressured under those circumstances but he didn't flinch or bat an eye. Step by step not only did he complete the task in it's entirety correctly but in the midst of doing so he was also explaining to me exactly what he was doing and what the purpose of it was. I'm extremely glad I called this company for help and even more so that it was Omar who they sent to my property. I'll certainly be employing their services again for all my properties going forward!
Omar and crew showed up on time and tried their best to track down a leak that we couldn’t seem to replicated the day after it happened. They stuck around for hours trying to find the issue and even though the leak hasn’t presented itself again (knock on wood) they assured us that they’d be back as soon as it happens again. They’re very honest and approachable. I would definitely bring them back for future projects.
Omar went above and beyond to provide us with excellent, honest service. We called a few companies that told us we needed a new furnace, but Omar diagnosed the problem, installed a new part, and got the heat up and running the same day. He was friendly, knowledgeable, and happy to answer all of my questions. Highly recommend! Omar is trustworthy and passionate about customer service.
They don’t care about your time. I had called the company and was told that someone would call me back later that day to schedule time to take a look at the scope of work. After not hearing back, I called again the next day and was told to text them the pictures and what we needed. They scheduled me for a Saturday between 10AM and 12PM. After not hearing from them around 12PM, I reached out and was told that they were stuck at another job and that Monday would be a better day, which is understandable. I waited until midday Monday (after clearing my schedule again to accommodate the visit) and reached out for an update. Was told that Tuesday was better. On Tuesday, a technician did come out and understood quite well what the various items we needed addressed were and told me I’d have an estimate soon. I waited two days and reached back out and received a text with a rough $ estimate of 1 of the 3 things we needed. I followed up via text asking what the estimate was for the remaining items. Never heard back. Terrible communication. No respect for the customer’s time. Very disappointed after seeing the great reviews. It would have been totally OK if I was just told from day one that the company was busy or was uninterested in my job. Instead I got strung along and wasted valuable time.
My heater had not worked for two or three weeks. The maintenance organization I called disregarded my calls for services twice! I chose to discover another company on Google and saw Super Plumbers Heating and Air Conditioning. I called a short while after 7:00 a.m., They replied and said they would be here quickly. They kept their promise and analyzed the issue in no time! The technician was cordial and expert while working rapidly and productively! Five stars and that's only the tip of the iceberg, on the off chance that I could give them, for this professional job!