Hi, Farrel Brothers were great to work with. And their technician Tim did a great job! He was professional, polite, and knowledgeable. He found and repaired the problem for me quickly and I so appreciated his time and work. Thank you, Tim, and thank you, Farrel Bros! I will definitely recommend your services.
Scottie J
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January 10, 2025
James did a great job diagnosing and fixing the major issue we were having with our boiler which also has a direct fire water heater attached.
I was out of town the whole time and he was kind, informative and respectful to my family. He coordinated with Randy and we are completely satisfied as we have been every time over the past 21 years since that first day I met Randy in May of 2004. I highly recommend.
Christine Liebenau
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February 28, 2025
Mike explained different options and helped me choose the one that was best for me. He did great but the final bill was a lot more than I expected. I had a new sump pump installed..it was almost $1200. Not even sure if they tested my existing pump to know if it actually needed replacement. The new one sounds exactly like the one I had when I plug it in.
Sorine Belz
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March 20, 2025
Randy was very thorough and helpful. Explained everything in layman's terms and didn't make us feel inept! Very professional, highly recommend
Devin Buhl
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December 03, 2024
Overall I'm happy with the quality of work their plumber did however $1200 excluding tax to replace a water heater (still under manufacturer warranty) that they installed 4 years ago is a bit crazy. I'm trying to break down the cost of labor and removal of the old tank in my head and it just doesn't add up. They need to be more transparent in what they are billing their customers or it will leave the customer guessing if they went with someone else would they have gotten a better deal.
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6 Simmons Ln, Albany, NY 12204, USA
Claim Listing: Benjamin Franklin Plumbing of Albany
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Hi, Farrel Brothers were great to work with. And their technician Tim did a great job! He was professional, polite, and knowledgeable. He found and repaired the problem for me quickly and I so appreciated his time and work. Thank you, Tim, and thank you, Farrel Bros! I will definitely recommend your services.
James did a great job diagnosing and fixing the major issue we were having with our boiler which also has a direct fire water heater attached. I was out of town the whole time and he was kind, informative and respectful to my family. He coordinated with Randy and we are completely satisfied as we have been every time over the past 21 years since that first day I met Randy in May of 2004. I highly recommend.
Mike explained different options and helped me choose the one that was best for me. He did great but the final bill was a lot more than I expected. I had a new sump pump installed..it was almost $1200. Not even sure if they tested my existing pump to know if it actually needed replacement. The new one sounds exactly like the one I had when I plug it in.
Randy was very thorough and helpful. Explained everything in layman's terms and didn't make us feel inept! Very professional, highly recommend
Overall I'm happy with the quality of work their plumber did however $1200 excluding tax to replace a water heater (still under manufacturer warranty) that they installed 4 years ago is a bit crazy. I'm trying to break down the cost of labor and removal of the old tank in my head and it just doesn't add up. They need to be more transparent in what they are billing their customers or it will leave the customer guessing if they went with someone else would they have gotten a better deal.