Had a great experience with AirZona HVAC. Gerald and everyone there was a pleasure to work with. They understood my concerns and need to stay on a budget for a new AC unit for my home. Went above and beyond to secure the right unit for my home and budget. I can’t thank him enough for everything they did for me. Finally no more hot and miserable sleepless nights in the summer. Thank you AirZona HVAC
Samantha Briggs
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March 13, 2025
I called to get an AC inspection on a condo unit I am under contract for after seeing good reviews on Reddit. The call was strange, and I felt the person did not listen to my details. I never received a confirmation text or email. I called back the next day to confirm and spoke to Robin (who was lovely). She confirmed that my address was wrong (it had the completely wrong address listed in Gilbert rather than Phoenix) and had my home listed as a freestanding home, not a condo. She said that their technician had taken the call since she had been out, which explained the initial call being strange.
On the day of my actual inspection, I get a call an hour in advance, asking to reschedule due to rain and electrical risks, along with a newly proposed date and time. I called back to confirm the new time works, and I was then told everything was booked? I said I had just received a call an hour ago giving me a time and date. I asked to double-check since I just received a call an hour ago. I am put on hold, and they re-agee to the original time. The person on the phone again gets it wrong that my home is a condo and thinks it's a free-standing home. I asked to speak with the initial person who called me to reschedule and was given to someone else. I asked what information they needed to get in touch with my agent to make sure they had access, and I expressed frustration about how many times I had to call after details were incorrect. The gentlemen said if I was not happy, I could call someone else, and I said sure. He also addressed me by the wrong name, again getting key details wrong.
I completely understand that sometimes a detail or two gets mixed up, but the level of unprofessionalism was insane. I am trying to make sure they have the details to everything, providing my agent's number since I do not know all the details of the property, and they seemed incredibly put off. If they didn't service condos or that was a problem, they should have noted it in the initial call.
This place was horrible and an absolute waste of time in the small period you have for these inspections as a buyer. I am not sure what those good reviews on Reddit were about.
Dustin Norman
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October 01, 2024
They are fantastic. They install my AC unit 2 years ago and then came and serviced it on a few hours notice. Highly recommend AirZona!
Ken
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April 22, 2024
Andrew came out for a checkup on two units and was very professional and from what I've picked up over the years thorough as well. The team ended up patching some ductwork for me as well as installing a new smart thermostat, great experience all around. I will not hesitate to contact them in the future when HVAC needs arise.
j habdul
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September 28, 2023
A lot of things can go wrong when you finally need to replace your heat pump/AC unit. Unfortunately, it was time for us to replace our downstairs heat pump. We received quotes from multiple professionals, but we decided to go with AirZona. Fortunately, we made the right choice. Gerald does not price gouge you while being an honest business owner that has provided us with a quality final product. From start to finish, Gerald and his team of HVAC professionals answered all of my questions, provided me with the best quote, and installed my new 4-ton heat pump in a timely manner. The work they did was clean, precise, and efficient. When I'm ready to replace our upstairs unit, I will be sure to use AirZona for their services. Thank you Gerald and team!
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Had a great experience with AirZona HVAC. Gerald and everyone there was a pleasure to work with. They understood my concerns and need to stay on a budget for a new AC unit for my home. Went above and beyond to secure the right unit for my home and budget. I can’t thank him enough for everything they did for me. Finally no more hot and miserable sleepless nights in the summer. Thank you AirZona HVAC
I called to get an AC inspection on a condo unit I am under contract for after seeing good reviews on Reddit. The call was strange, and I felt the person did not listen to my details. I never received a confirmation text or email. I called back the next day to confirm and spoke to Robin (who was lovely). She confirmed that my address was wrong (it had the completely wrong address listed in Gilbert rather than Phoenix) and had my home listed as a freestanding home, not a condo. She said that their technician had taken the call since she had been out, which explained the initial call being strange. On the day of my actual inspection, I get a call an hour in advance, asking to reschedule due to rain and electrical risks, along with a newly proposed date and time. I called back to confirm the new time works, and I was then told everything was booked? I said I had just received a call an hour ago giving me a time and date. I asked to double-check since I just received a call an hour ago. I am put on hold, and they re-agee to the original time. The person on the phone again gets it wrong that my home is a condo and thinks it's a free-standing home. I asked to speak with the initial person who called me to reschedule and was given to someone else. I asked what information they needed to get in touch with my agent to make sure they had access, and I expressed frustration about how many times I had to call after details were incorrect. The gentlemen said if I was not happy, I could call someone else, and I said sure. He also addressed me by the wrong name, again getting key details wrong. I completely understand that sometimes a detail or two gets mixed up, but the level of unprofessionalism was insane. I am trying to make sure they have the details to everything, providing my agent's number since I do not know all the details of the property, and they seemed incredibly put off. If they didn't service condos or that was a problem, they should have noted it in the initial call. This place was horrible and an absolute waste of time in the small period you have for these inspections as a buyer. I am not sure what those good reviews on Reddit were about.
They are fantastic. They install my AC unit 2 years ago and then came and serviced it on a few hours notice. Highly recommend AirZona!
Andrew came out for a checkup on two units and was very professional and from what I've picked up over the years thorough as well. The team ended up patching some ductwork for me as well as installing a new smart thermostat, great experience all around. I will not hesitate to contact them in the future when HVAC needs arise.
A lot of things can go wrong when you finally need to replace your heat pump/AC unit. Unfortunately, it was time for us to replace our downstairs heat pump. We received quotes from multiple professionals, but we decided to go with AirZona. Fortunately, we made the right choice. Gerald does not price gouge you while being an honest business owner that has provided us with a quality final product. From start to finish, Gerald and his team of HVAC professionals answered all of my questions, provided me with the best quote, and installed my new 4-ton heat pump in a timely manner. The work they did was clean, precise, and efficient. When I'm ready to replace our upstairs unit, I will be sure to use AirZona for their services. Thank you Gerald and team!